bedbd's Privacy Policy

01 Introduction & Scope

bedbd is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") defines how we collect, process, store, and protect the personal information of users on our platform.

This policy applies to the bedbd website, mobile services, and all associated digital channels. By using our platform, you are considered to have fully accepted the terms of this policy. If you do not agree with any term of this policy, please refrain from using our platform.

If this policy changes, we will post a notice on the platform and update the date at the top of the policy.

02 Information We Collect

bedbd collects only the information necessary to provide our services and manage your account. The types of information we collect are described below.

2.1 Information You Provide Directly

When you register or use our services, the information you provide includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment-related information (bKash, Nagad, Rocket, or bank account details)

2.2 Automatically Collected Information

The following information is collected automatically while you use our platform:

• IP address and device identifier information
• Browser type, version, and operating system
• Time, date, and session duration of platform access
• User behaviour data collected through cookies and similar tracking technologies
• Gaming activity, betting, and transaction history

2.3 Information Received from Third Parties

In some cases we may receive information about you from third-party verification agencies for the purpose of identity verification or fraud prevention. This type of data collection is done solely to meet legitimate requirements.

03 Purpose of Data Use

bedbd uses your personal information for the following legitimate purposes:

• Account management: Creating, maintaining, and securing your account.
• Identity verification: Confirming that you are 21 years of age or older and eligible to use our platform.
• Transaction processing: Safely completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Customer support: Providing assistance to you via live chat and email.
• Platform improvement: Analysing user experience to improve the quality of our services.
• Legal obligations: Complying with applicable legal requirements and responding to requests from authorities.
• Fraud prevention: Protecting platform security by detecting unusual activity.
• Responsible gaming: Identifying problematic behaviour and providing the necessary support.

We do not use your information beyond the purposes stated above. Your personal information is never used for the purpose of selling to third parties.

04 Data Storage & Security

4.1 Technical Security Measures

bedbd uses industry-standard security technology to protect your personal information. Our security measures include:

• SSL (Secure Socket Layer) encryption — all data exchanged between your browser and our servers is encrypted.
• Protection of stored data through industry-standard encryption technology.
• Strict access controls — only authorised personnel can access your information.
• Regular security testing and system audits.
• Firewall and intrusion detection systems.

4.2 Data Retention Period

We retain your personal information for as long as necessary to meet legal obligations. Even after an account is closed, it may be legally required to keep transaction records for a specified period. When data is no longer needed, we securely delete or anonymise it.

4.3 Response to Security Breaches

In the event of a security breach, we will take prompt action in accordance with the law and notify affected users in a timely manner.

05 Data Sharing & Disclosure

bedbd does not sell, rent, or unauthorisedly disclose your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We engage trusted third parties to handle activities such as payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, technology services, and customer support. These partners may only use data in accordance with our instructions and are bound by confidentiality obligations.

5.2 Legal Obligations

We may be required to disclose information to relevant authorities to comply with court orders, government directives, or other legal requirements.

5.3 Asset Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such cases we will notify you in advance, and the new controller will provide the same standard of privacy protection as this policy.

5.4 International Data Transfers

Some data may be transferred internationally due to the requirements of our technology infrastructure. However, for any international transfer we ensure the data receives protection equivalent to this policy.

06 Cookie Policy

The bedbd platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us recognise you.

6.1 Types of Cookies We Use

• Essential cookies: Essential for operating the core functions of the platform. Used to maintain login sessions and ensure security.
• Functional cookies: Help remember your preferences and settings, such as language selection.
• Analytics cookies: Used to understand how the platform is used and to improve service quality.

6.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling essential cookies may cause some platform functions to not work properly.

07 User Rights

As a user of bedbd, you have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: If your information is incomplete or incorrect, you can request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations exist.
• Right to restrict processing: In certain circumstances you may request that processing of your information be restricted.
• Right to data portability: The right to receive your information in a structured, commonly used format.
• Right to object: The right to object to the processing of your information in certain cases.

To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible.

08 Privacy of Minors

The bedbd platform is for users aged 21 and above only. We do not knowingly collect or process the personal information of any minor.

Age is verified at the time of registration. If we become aware that a minor is using our platform, we will immediately close their account and delete their information.

If you believe a minor has registered on our platform, please notify our support team immediately.

09 Payment Information Security

bedbd pays special attention to protecting your financial information. During transactions via bKash, Nagad, Rocket, and bank transfer, your payment information is secured through SSL encryption.

We do not store your complete payment account details on our servers. Only the portion necessary to identify a transaction is stored where applicable.

All transactions with a minimum deposit of ৳300 and a minimum withdrawal of ৳500 are processed through secure, encrypted channels. Our standard withdrawal processing time is 15 minutes to 2 hours.

10 Policy Changes

bedbd reserves the right to update or change this Privacy Policy at any time. In the event of changes:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, we will post a notice on the platform.
• Continuing to use the platform after a revised policy is published will be considered acceptance of the new policy.

We recommend that you review this policy regularly so that you are always up to date on our data protection practices.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any right related to your information, please contact our support team.